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Customer service

Is it possible to remove unwanted marks/colors in the image before printing?

One thing we do before processing the shirts is to check for unnecessary colors or unwanted marks on the design(s). Since most of our clip-arts have white backgrounds, by default, we will remove the background color first before printing regardless if we will print it on white or colored fabrics. For uploaded designs, just add a note in the "Add design notes" box if you want to retain or remove the background color of your image before printing.

How long should I expect for my order(s)?

Shirtmagic ships all orders the same day they are printed. You will receive an email that contains the Tracking Information of your order. For bulk orders, we allocate 9 - 12 business days for printing. You can expect your order in 12 - 17 business days after your order has been processed.

How can I check the status of my order?

It is advisable to register an account in Shirtmagic because it enables you to track the status of your order. Here are few things you should know about the status of your order: Shirt on Order: item is on its way to Shirtmagic warehouse; Ready to Print: item is ready for printing; Dispatched: item has been shipped.

Do you ship outside U.S.?

Shirtmagic no longer accepts international orders. However, you can contact us at info@shirtmagic.com for the actual shipping rates in your country if you are interested with our products.

Do you have a demo video that shows how to design a shirt?

I notice that there are custom baby clothes for infants and toddlers. What are the sizes available for them?

What is the maximum size for an uploaded image?

The image can be no bigger than 5MB.

How high should the resolution be?

The resolution should be 300 or higher for the best quality print.

What DPI Should the image be?

The DPI should be 300dpi or better to attain the desired output

Do you ship to APOs?

We ship every Friday to APOs and PO Boxes. Shipments may take longer to reach APOs than normal shipments. Please be patient and allow 2 to 3 weeks after printing for delivery.

Will the t-shirt shrink when you wash it?

Expect minimal shrinkage on the shirt when you wash it but most of our shirts are pre-shunk 100%

What size and format should I use for my own artwork?

Shirtmagic accepts the following (hi-resolution) image format: .jpg, .eps, .png, .gif, and .tif. As for the size, make sure its 300dpi or better so that when we stretch your artwork to a printable size, it will not pixelate. Recommended size is 7.5 megapixels and above. If you have further inquiries, feel free to contact us.

Can you print the design exactly as it appears on the screen?

Expect some slight variations with the color tones in your design and the fabric itself.